At NH Beauty Supplies, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, in its original condition

  • The product is in its original packaging

  • The request is made within 14 days of receiving your order

  • You provide proof of purchase (order number or receipt)

Unfortunately, we cannot accept returns that:

  • Show signs of use

  • Are damaged due to improper handling

  • Are missing original packaging

  • Are hygiene-sensitive items opened or used (for example: tweezers, cuticle tools, pet grooming scissors — for safety and hygiene)

Note: Hygiene tools cannot be resold after use; therefore, strict conditions apply.

2. Non-Returnable Items

For safety, hygiene, and industry standards, the following items cannot be returned:

  • Used beauty instruments

  • Used pet grooming instruments

  • Sale or clearance items

  • Personalized or custom orders

  • Gift cards

3. Refund Process

Once your return is approved and the item is received and inspected, we will notify you regarding your refund status.

If approved:

  • Refunds will be issued to your original method of payment

  • Processing may take 5–10 business days, depending on your bank or provider

Shipping fees are non-refundable.

4. Exchanges

We offer exchanges for:

  • Wrong item received

  • Damaged or defective products

  • Size or style issues (only if the item is unused)

If you want to exchange your item, contact us first so we can guide you through the process.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours with:

  • Order number

  • Photos of the product

  • Photos of packaging (if applicable)

We will replace the item or offer a refund depending on availability.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

  • In case of our error, we will cover the shipping cost.

7. Order Cancellation

You may cancel your order before it ships. Once shipped, the order cannot be canceled and must follow the return process.

8. How to Request a Return

To start a return, please contact us at:

📩 Email: nhbeautysupplies@gmail.com